Note:
Instructors will order your eCard once the class is completed and payment has been received (unless your company has pre-approved billing arrangements). After the eCard is ordered, it is processed directly through the American Heart Association (AHA).
You will receive an email from the AHA with your eCard - not from Performance Occupational Health Services (POHS). Please remember to claim and save your card for your records. These emails can sometimes land in spam, so be sure to check there before reaching out to your instructor.
Please allow up to one week for your eCard to arrive.
If you still haven’t received it after one week, contact your instructor to check on the status.
For blended courses: You are responsible for purchasing and completing the online portion before your in-person skills evaluation. Please email your completion certificate to your instructor or bring a printed copy to class.
If you need help finding the blended course you need, please reach out!
Terms & Conditions
1. Registration and Payment:
- The participant agrees to provide accurate and complete registration information, including an email address for eCards to be sent to. Each participant must have their own email address. Multiple cards cannot be sent to one email address.
- Payment for the course must be made in full before the class begins.
- Refunds or rescheduling may be allowed but are subject to our refund policy.
- Cancellations will be refunded, minus a $5.00 service fee, unless you reschedule within 24 hours of canceling.
- Please provide at least 24 hours’ notice if you need to cancel. Cancellations made less than 24 hours before class time will receive a 50% refund.
- Refunds may take up to 3 business days to process.
2. Attendance and Punctuality:
- Participants are expected to arrive on time for each session.
- Latecomers may not be admitted to the class and may need to reschedule. If you are more than 20 minutes late, you will need to reschedule.
3. Certification:
- Successful completion of the course, including passing the exam for certain classes, is required to receive certification. If a participant is proving unable to perform necessary physical skills for CPR and/or First Aid, they may be subject to remediation up to and including discontinuation. If you are discontinued from the course, you will not receive a refund.
- Certifications are typically valid for two years. Participants are responsible for renewing their certifications as needed.
4. Code of Conduct:
- Participants are expected to conduct themselves respectfully and professionally during the course.
- Disruptive or inappropriate behavior may result in dismissal from the class.
5. Health and Safety:
- Participants should inform the instructor of any health conditions or concerns that may affect their ability to participate in the course prior to the class start.
- Accommodations may be made for those who are unable to kneel on the ground to perform chest compressions.
6. Liability:
- POHS is not responsible for any injuries or accidents that occur during the course.
7. Rescheduling and Cancellation:
- POHS reserves the right to reschedule or cancel a class in the event of unforeseen circumstances.
- Participants will be notified as soon as possible in such cases.
8. Privacy and Data:
- Information provided during registration will be kept confidential and used for course-related purposes only.
9. Feedback and Complaints:
- Participants are encouraged to provide feedback and report any concerns to the instructor or Director of Operations.
10. No Children/Extra Attendees
- Only the person enrolled in the course may attend the in-person session. Children and other additional individuals may not accompany the registered student.
11. Acceptance of Terms:
- By enrolling in the course, participants acknowledge and agree to these terms and conditions.